Prescription Delivery by Honeybee

Plume Clinic is transitioning our primary mail-order pharmacy partner from Empower to Honeybee by April 30, 2026. This change is designed to offer more medication options and faster shipping.

TABLE OF CONTENTS

• I’m a current member using Empower. Do I need to do anything to switch?
• I don’t want to use Honeybee. How can I choose a different pharmacy?
• How do I sign up for Honeybee? 
• How do I receive my prescription with Honeybee?
• Do I need to provide a signature for the medication delivery?
• Can I use a P.O. box for delivery?
• Why is Honeybee asking for my medical history and allergies?
• Will my medication price change?
• I am a Point of Pride (PoP) member. Will I have to pay for my medications with Honeybee?
• How long does shipping take?
• What if the "Verify Identity" screen says my info doesn't match?
• Who do I contact with questions?

I’m a current member using Empower. Do I need to do anything to switch?

No action is required right now! If you currently have an active prescription with Empower, your Care Team will automatically transfer your refills to Honeybee by the end of April. If you use both Empower and a local pharmacy, only the medications currently sent to Empower will move to Honeybee. Any prescriptions you have at a local brick-and-mortar pharmacy will stay exactly where they are.

I don’t want to use Honeybee. How can I choose a different pharmacy?

If you prefer to use a local pharmacy or a different mail-order option, just message your Care Team in Spruce, and we will update your chart and route your medications accordingly.

How do I sign up for Honeybee? 

If you currently use Empower, you will automatically be switched to Honeybee, and no action is required from you to complete the transfer. If you are not currently a Honeybee member, just message your Care Team in Spruce and let us know you want to switch to Honeybee.

How do I receive my prescription with Honeybee?

1. Your Plume clinician sends your prescription to Honeybee.

2. You will receive an email from Honeybee with a secure link.

3. Click the link to verify your identity, confirm your shipping address, and submit your payment information.

4. Once submitted, your Honeybee account is automatically created. You can track your medication status (processing, shipped, or out for delivery) by logging into your Honeybee account.
   

Do I need to provide a signature for the medication delivery?

Testosterone prescriptions require a signature upon delivery due to it being a controlled substance.

Can I use a P.O. box for delivery?

No, unfortunately, P.O. box addresses cannot be used for medication delivery.

Why is Honeybee asking for my medical history and allergies?

Honeybee’s system includes a "Health Information" step. You can simply check the "No" boxes for these items. Plume already has your full medical history, allergies, and current medications on file. Your clinician reviews all of this data before prescribing. While you are welcome to fill it out again, it is not required for your order to move forward. Our technical team is working on automating this step; we expect this requirement to go away by Summer 2026.

Will my medication price change?

Costs of medication may change depending on your prescription. Message us for a quote. If you aren’t happy with the new pricing, we’ll help you switch to a new pharmacy of your choice.

I am a Point of Pride (PoP) member. Will I have to pay for my medications with Honeybee?

No. If you are currently receiving medications through a Point of Pride grant, you will not be responsible for any payment for the duration of your grant. The pharmacy fulfillment will move to Honeybee, but everything else will stay the same.

How long does shipping take?

While the checkout screen may show a standard estimate of 7-10 business days, shipping is typically much faster:

• Compounded medications: Usually ship within 2 business days.

• Commercial/Patient-pay medications: Usually ship next-day.

What if the "Verify Identity" screen says my info doesn't match?

Please ensure you are entering the Date of Birth exactly as it appears on your Plume medical record. If you continue to see an error, message your Care Team in Spruce so we can verify the data we sent to the pharmacy.

Who do I contact with questions?

For questions about clinical care, pricing, or switching pharmacies, message your Care Team in Spruce. For questions about shipping status or payment processing once your link has been sent, you can contact Honeybee support directly via the link in your email.