About prescription mail delivery

TTABLE OF CONTENTS

• Can I get my medications delivered?
• How much does prescription delivery cost?
• How do I switch to delivery?
• How does prescription delivery work?
• Will the package show I'm on gender affirming hormone therapy?
• How long of a prescription do I receive at once?
• How do I switch back from delivery to my local pharmacy?
• Can I get delivery to a P.O. Box?

Can I get my medications delivered?

Yes, prescription delivery is available. Reach out to the Care Team in Spruce for more information on how to get your medications delivered through one of our partner pharmacies.

How much does prescription delivery cost?

The cost of using our partner pharmacies for prescription delivery depends on your specific medication, dosage, and quantity. Message your Care Team in Spruce to get a quote. 

How do I switch to delivery?

Message your Care Team in Spruce and ask to switch to delivery.

How does prescription delivery work?

Your medications are delivered to your door, so you can skip a visit to the pharmacy. 

When using delivery, your Care Team will reach out when your refill is due to ensure that your medications are delivered on time. We can provide syringes and needles through the delivery service as well, making it easy to administer injections. A few notes on prescription delivery:

• You cannot use insurance to pay for the delivery of prescriptions.
• Your legal name will be on the package and your prescription bottles, as it is a legal requirement
• A signature is required for your delivery. If using Empower, we strongly recommend signing up in advance for UPS My Choice to manage your delivery.
• Plume is not responsible for undelivered packages. We have no way to confirm your mailing address, so please make sure your information is current and correct.
• Medications cannot be delivered to a P.O. Box.
• You can switch back to using a local pharmacy any time. Just ask your care team! 

Will the package show I'm on gender affirming hormone therapy?

No. All medications are shipped in discreet, standard packaging. Nothing will say Plume, GAHT, or indicate the contents of the package at all. Your legal name will be on the package, as it is a legal requirement.

How long of a prescription do I receive at once?

Depending on your state’s prescribing regulations and your specific medications, you can expect anywhere from 1-3 months' worth of medication per prescription order. In some states, pharmacies can’t dispense more than a 30-day supply of certain medications. We make sure you have an order for refills indicated on your prescriptions, so you won’t run out or experience a gap in care.

How do I switch back from delivery to my local pharmacy?

To switch back to local pharmacy pick up, message your Care Team and let them know you want to switch to local pick up. Make sure you know the name and address of your preferred pharmacy. Our Care Team will send your prescriptions to this pharmacy, and you can pick them up in person instead.

Can I get delivery to a P.O. Box?

No, unfortunately, P.O. box addresses cannot be used for medication delivery.