My account

Moving or traveling as a Plume member
TABLE OF CONTENTS Information for your Care Team What is a Transfer of Care? I travel regularly for work, where should I get my prescriptions? How shou...
Fri, 24 May, 2024 at 2:01 PM
How to Restart Your Plume membership
TABLE OF CONTENTS How do I restart my Plume Membership? How do I restart my Plume membership? At Plume, we are here to care for you on your terms! If ...
Sun, 14 Jul, 2024 at 10:37 PM
Requesting Medical Records
TABLE OF CONTENTS Requesting your medical records to be sent to you Requesting your medical records to be sent to someone else What is inside my medical...
Sat, 13 Jul, 2024 at 11:36 PM
Language & accessibility
TABLE OF CONTENTS What accommodations do you have for hard of hearing or deaf patients? ¿Los servicios de Plume se ofrecen en español? Does Plume provid...
Fri, 13 May, 2022 at 8:48 AM
Troubleshooting Spruce
TABLE OF CONTENTS I'm having difficulty logging in to my existing Spruce account What if I can’t log in right before my appointment? What if I’m hav...
Sun, 14 Jul, 2024 at 10:31 PM
Your data privacy and data sharing with Plume
TABLE OF CONTENTS What does it mean for Plume to be HIPAA compliant? How is my data stored? When and where does Plume share patient information? Does P...
Wed, 25 Oct, 2023 at 10:25 AM
Becoming incarcerated as a Plume member
Nearly 1 in 6 transgender Americans have been to prison – 1 in 2 of which are Black transgender Americans. Once behind bars, it can be challenging to receiv...
Tue, 7 Mar, 2023 at 7:24 PM
Patient Code of Conduct
Patient Code of Conduct Plume prides itself on providing high quality transgender healthcare and on treating everyone as a person of worth and value....
Thu, 14 Sep, 2023 at 10:03 PM